​

Shipping & Fulfillment Estimates

Each piece is custom-crafted on demand to minimize material waste and energy consumption. One quality item at a time.

​

• 3D Wall Art (Single): 3-5 business days

• 3D Wall Art (Bulk 8+): 14 business days advance notice required

• Apparel and Prints: 6-11 business days

• International Shipping: 8-10 days (Lower 48) | 12-16 days (Rural Alaska)

​​

Local orders in Bethel are picked up: Each handmade 3‑D Wall Art is finished with our signature black shadow‑box. Because frame stock is limited, some items may appear as “Pre‑Order.” For frame size availability, please contact Atsaq.

​​​

Premade Masks and Figurines: Masks and figurines are premade and prepared ahead of painting and production for future orders. Please allow 1–3 business days for processing, depending on size, design complexity, detailing, and framing before shipment of single‑item orders. Smaller frames are often completed the same day. Tracking numbers are provided.

​

In‑Stock Items

Products available for shipment will display the “Add to Cart” option. These items are processed and shipped with a tracking number.

​

Printed Products

The "Add to Cart" will appear for individual custom-made processing and printing. All printed artwork, apparel, and accessories are drop‑shipped directly from our printing partners located within the United States. Processing and shipping times may vary based on the production schedule of each partner facility.

​​​

Order Processing

We process orders in the order they arrive, and you’ll receive tracking details the moment your shipment is released—whether from our production partners or directly from the Atsaq Art studio.

​

Multiple‑Item Orders

Orders with items from different production sources may arrive in separate shipments. For framed artwork from our studio, we work to complete and ship the full order together whenever possible.

 ​

​__________________

​

RETURN AND EXCHANGE POLICY

Eligibility for Returns

​

Atsaq Art accepts both defective and non‑defective items for evaluation. To qualify for a return:

 

• The product must be in new, undamaged condition

 

• All original accessories and packaging must be included

 

• A valid electronic or gift receipt is required

 

• The return must be initiated within 30 days of receiving the item

 

• We do not charge restocking fees.

 

Return Process

The return address is included inside your original packaging.  Once we receive your item, please allow 7–14 days for refund processing.

 

Exchanges

Exchanges are available upon request:

 

• Items may be exchanged for products of equal or similar value

 

• If the replacement costs less, a partial refund will be issued

 

• If it costs more, the customer pays the difference

 

Defective Items

If you submit a valid claim for a defective product:

 

• We will repair the item or replace it

 

• If repair or replacement is not possible within a reasonable time, you will receive a full refund once the item is returned

 

• Atsaq Art covers shipping for repaired or replacement items.

• ​

• Customers are responsible for shipping the original item back to us.