SHIPMENT AND FULFILLMENT

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Studio‑Produced Items — Shipping from Bethel, Alaska

For items produced directly in the Atsaq Art studio, a USPS tracking number is provided. All shipments originate from Bethel, Alaska (99559) and follow standard domestic USPS rates. For heavier items shipped to the continental United States, Flat Rate services are often the most cost‑effective option.

 

As of April 2026, estimated retail prices for commonly used USPS Flat Rate services are:

 

Flat Rate Shipping (Best Value for Heavy Items)

Flat Rate boxes allow shipping up to 70 lbs. for one price, regardless of weight or destination.

 

• Small Flat Rate Box: $13.65: Outside Dimensions 9”x5”x2” Inches

 

• Medium Flat Rate Box: $24.80: Outside Dimensions 11”x8.5”x5.5” Inches

 

• Large Flat Rate Box: $34.00: Outside Dimensions 12.25”x12”x6” Inches

 

Based on the 2026 USPS Priority Mail rates provided, here are the official dimensions for the requested flat rate boxes:

 

(Prices are based on USPS retail rates and may change according to USPS updates.)

 

What We Ship and Printed Items from Our Partners

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Framed Handmade 3‑D Artwork

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Each handmade 3‑D piece is finished with our signature black shadow‑box frame. Because frame stock is limited, some items may appear as “Pre‑Order.” For up‑to‑date availability, please reach out to atsaq@atsaq.art.

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Premade Masks and Figurines

Masks and figurines are premade and prepared for painting and production for future orders; please allow 1-2 business days for processing, detailing, framing and shipment of single‑item orders. Tracking numbers are provided.

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In‑Stock Items

Products available for shipment will display the “Add to Cart” option. These items are processed and shipped with a tracking number.

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Printed Products

The "Add to Cart" will appear for individual custom-made processing and printing. All printed artwork, apparel, and accessories are drop‑shipped directly from our printing partners located within the United States. Processing and shipping times may vary based on the production schedule of each partner facility.

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U.S.‑shipped items usually arrive in 11-15 business days to Alaska and 8-10 business days to the lower 48, with some orders arriving sooner. Weather and other unforeseen conditions may extend delivery times.

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Internationally Produced Items

Each item produced outside the United States is clearly noted within its product description. Our select footwear, lightweight windbreakers, certain shorts, pajamas, and umbrellas are manufactured overseas to maintain affordable costs. You will notice price differences between similar U.S.‑made products and those produced in China. Transit times may differ from U.S.‑based items, but processing and fulfillment remain smooth thanks to the dependable quality of our overseas partners.

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China‑shipped items usually arrive in 16–21 business days to Alaska, and 10–15 business days to the lower 48, with some orders arriving sooner. Weather and other unforeseen conditions may extend delivery times.

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Order Processing

We process orders in the order they arrive, and you’ll receive tracking details the moment your shipment is released—whether from our production partners or directly from the Atsaq Art studio.

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Multiple‑Item Orders

Orders with items from different production sources may arrive in separate shipments. For framed artwork from our studio, we work to complete and ship the full order together whenever possible.

 

SHIPPING AND HANDLING 

Each shipment includes a tracking number for easy updates. Shipping fees follow USPS flat‑rate pricing. Original artwork ships via USPS Priority Mail within the U.S.

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We ship anywhere in the U.S. and provide tracking by email, with optional Messenger or text updates. All shipments from Alaska and the Lower 48 states use USPS Priority Mail.

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RETURN AND EXCHANGE POLICY

Eligibility for Returns

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Atsaq Art accepts both defective and non‑defective items for evaluation. To qualify for a return:

 

• The product must be in new, undamaged condition

 

• All original accessories and packaging must be included

 

• A valid electronic or gift receipt is required

 

• The return must be initiated within 30 days of receiving the item

 

• We do not charge restocking fees.

 

Return Process

The return address is included inside your original packaging.  Once we receive your item, please allow 7–14 days for refund processing.

 

Exchanges

Exchanges are available upon request:

 

• Items may be exchanged for products of equal or similar value

 

• If the replacement costs less, a partial refund will be issued

 

• If it costs more, the customer pays the difference

 

Defective Items

If you submit a valid claim for a defective product:

 

• We will repair the item or replace it

 

• If repair or replacement is not possible within a reasonable time, you will receive a full refund once the item is returned

 

• Atsaq Art covers shipping for repaired or replacement items.

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• Customers are responsible for shipping the original item back to us.